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Privacy Policy

Effective Date: 2025-06-11

Introduction

Narrow Gate Foundation (“we,” “us,” or “our”) operates several affiliated websites, including narrowgate.org, nglodge.org, narrowgateleather.com, narrowgate.coffee, and tnboxbeams.com (collectively referred to as “the Sites”). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information across our Sites.

Information We Collect

We may collect various types of information about you, including:

1. Personal Information: When you engage with us (e.g., making a purchase, signing up for newsletters, or contacting us), we may collect personal information such as your name, email address, phone number, mailing address, and payment information.

2. Non-Personal Information: We may automatically collect certain non-personal information when you visit our Sites, including your IP address, browser type, operating system, and browsing behavior. This information helps us enhance user experience and maintain the functionality of our Sites.

How We Use Your Information

We may use the information we collect for various purposes, including:

  • To process transactions and manage your orders.
  • To communicate with you regarding your inquiries, orders, or subscriptions.
  • To improve our Sites, products, and services.
  • To send you promotional materials, newsletters, or other information that may interest you, with your consent.
  • To comply with legal obligations and protect our rights.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Sites, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
  • Legal Compliance: We may disclose your information when required by law or to protect our rights, privacy, safety, or property, or that of others.

Cookies and Tracking Technologies

Our Sites may use cookies and similar tracking technologies to enhance user experience. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can choose to accept or decline cookies through your browser settings.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access or request copies of your personal information.
  • The right to request corrections or updates to your personal information.
  • The right to request the deletion of your personal information.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our Sites may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

  • Email: info@narrowgate.org
  • Phone: 931-583-0633
  • Mailing Address: PO Box 267, Duck River, TN 38454

Thank you for visiting our Sites and trusting us with your personal information.

Warranty Policy

Effective Date: 2025-06-11

Tennessee Box Beams (TNBB) provides a warranty for every handmade mantel built and shipped from our Tennessee warehouse. Due to real wood being an imperfect organic material, occasional defects may present after quality checks and upon delivery.

Coverage Period:

  • Mantels are covered for up to 90 days from the delivery date for specific issues.

 

Covered Defects (for mantels):

  • Seam opening longer than 1 inch on an end edge (where the end cap meets the mantel body).
  • Seam opening longer than 2 inches on the top or bottom long edge (not the end cap).
  • Crack longer than 12 inches on the face grain (main mantel body).
  • Crack wider than 5/16 inch at the widest point on the end cap (end grain).
  • Standoff from the wall greater than ⅛ inch as a result of mantel twist. This gap is measured by fixing one end of the mantel flush to the wall on the installation cleat and then applying horizontal pressure by hand to the other end. After pressure, the remaining gap should not exceed 3/16 inch.
  • Standoff from the wall greater than ¼ inch as a result of a mantel bow. A bow is when the back-middle portion of the mantel does not sit flush against a level wall, and the gap is measured after installing both ends of the mantel flush to the wall.

 

Variability and Imperfections Not Covered by Warranty (acknowledged by customer in purchase agreement):

  • Products are made from real wood (Western Red Cedar by default).
  • Natural/native color hue of Western Red Cedar ranges from Dark Brown to Pink, which may affect the product’s final color depending on the stain and wood hue. The final shade of color may vary from product-to-product. Customers acknowledge this natural variability and accept the risk of color variability in the final product.
  • Products may have knots, minor cracks, and imperfections innate to Western Red Cedar, which are accepted within the boundaries of the TNBB product warranty.
  • Beams may have a slight twist or bow due to natural wood movement. Using the recommended TNBB installation process (which involves a cleat system under the beam/mantel), minor twists and bows will be eliminated.
  • When two beams are joined together to create a longer run, color and grain patterns may not perfectly match, and there will be a seam, whether a lap joint or a butt joint. Customers acknowledge and understand that there may be different colors and grain patterns coming together, creating the look of two separate beams, and there will be a seam.

 

Process for Warranty Replacement:

1. Check the date your mantel was received. It must be within 90 days of the date of your claim.

2. Contact your TN Box Beams sales representative if you have one; otherwise, email returns@tnboxbeams.com.

3. Provide pictures of the product defect, your order number, and the date.

4. TN Box Beams will process a replacement and provide further instructions. In most cases, they will request that the original mantel be returned in the packaging provided with your replacement mantel.

Issues outside the specified parameters do not fall under the 90-day warranty and are not guaranteed for replacement under this policy.

Return Policy

Effective Date: 2025-06-11

Tennessee Box Beams (TNBB) products are custom built.

  • All sales are final and products are non-refundable or returnable.
  • However, if a customer is not satisfied with their product, TNBB will make every effort possible to remedy the issue and address any customer dissatisfaction.
  • Issues not covered by the 90-day mantel warranty may still be eligible for return or replacement under their standard satisfaction and return policy.

Shipping Policy

Effective Date: 2025-06-11

  • Handmade mantels are built and shipped from the TN Box Beams warehouse in Tennessee.
  • Customers are responsible for applicable shipping fees, which are added to the price of purchases.
  • Installers are responsible for correcting installation mistakes, miss-cuts, scuffs, and other damage incurred to the product(s) after delivery.

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